Etiquette – What is it?

Etiquette is a set of rules and habits commonly accepted in a culture or society. Within the UK Self Catering Accommodation industry, most Owners and Guests abide by these rules and practices. These etiquette habits, rules and practices reduce problems and frustrations

By demonstrating etiquette, as Owners we are clear about the terms of stay, flexibility, and what forms part of house rules. We provide clear information throughout the booking process, from enquiry to booking, from arrival to departure.

For many Guests, it is their first time to stay in the UK or indeed meet “Owners” of a holiday rental, most Guests are accustomed to a corporate Hotel or global travel where all amenities and activities are provided for. For many Guests it is their first time understanding such etiquette that is practiced within the UK Self Catering Accommodation industry.  

As Owners, we have set aside personal time to “meet and greet” you in person. To ensure you are given a welcome and to settle in, be provided information such as WIFI, property access, refuse & recycling, central heating. Often, we answer those “last minute questions” that were thought of on the journey. Unlike a hotel that offers a 24 x 7 concierge service, which is part of your hotel bill; Owners set aside their personal time demonstrating etiquette, care, and professionalism.

  • We encourage you to read our information, which is both readily available on our website and sent to you. We include an “Access Statement” so that you have a detailed view of the property. We have “Terms of Stay”, which are commonly reflected across Holiday let properties in the UK, Lastly, we have a comprehensive “Handbook” that contains all the supporting information needed including urgent contact numbers, instruction manuals for appliances and our safety checks including Gas Safety certificates.
  • We encourage you to stay in contact, and to ask questions. This is essential part of our etiquette. This ensures that you get the best out of your stay by being prepared. We offer an effective messaging strategy for help or support.
  • We are responsible, fair and caring Owners. We work hard to ensure that each stay is carefully planned. We invest in your stay to ensure that it is both positive and memorable. Within reason we are flexible however not all requests can be accommodated, and we will be willing to support or decline requests.
  • We believe in providing a restful and relaxing atmosphere, whilst privacy is part of our etiquette. Naturally gardens are not maintained by themselves, or routine/seasonal/planned work must be completed by us  Owners or Trades Professionals.
  • We believe in providing a clean and safe property to stay in, following recommended guidelines and regular inspections and reviews required. Our property is specifically a “non-pet” property, we do know that not everyone wants a property that allows dogs or cats, and we provide a property for Guests who have pet hair allergies and provide hypoallergenic bedding. Additionally, our property carries a non-smoking policy, where we do not allow smoking at the premises.
  • We believe that first impressions count on welcoming you to a property that has the care and attention invested. We want your stay to go smoothly and enjoyably and will work hard at ensuring your stay is memorable. Try not to get hung up on the UK Weather as this is out of the Owners control!

Etiquette for Guests

  • It’s a good idea to be courteous and interacting with us as Owners, it improves your stay and ensures that you plan your week ahead. We operate a no tolerance to rude, abusive, and threatening behaviour.
  • Be punctual, we as Owners have set aside personal time to “meet and greet” you at arrival time and to see you depart. If you are running late, call us. Settling you in ensures that you can relax without figuring out how an unfamiliar property works, and of course avoids frustrations or damages.
  • Owners are human and are not a corporate entity, we have commitments to family and work, it is discourteous not to contact us, show up late or risk not getting into the property. Try not to start your stay on an embarrassing and awkward note.
  • Good communication is a “two way “street. Ensure that you read what we provide and stay in contact. Respond to our communications, call us if you have questions. A phone call is always a nice “ice breaker”.
  • Show good manners, be honest and up front with us, don’t try and slip things past us hoping we won’t notice. Breaking terms of stay will only end a stay on a sour note.
  • Treat Garth and us Owners with respect, it is etiquette after all. Follow the house rules, ensure Garth is kept clean and tidy. Garth is a family home and is used by the family between Guest stays. The property is in a quiet residential street, consider the neighbours and residents. Consider other Guests who are staying after you. Should you break or damage an item during your stay, it is good etiquette to inform us Owners straight away so that we remediate the breakage/damage before the next Guest arrives.  
  • Whilst we as Owners do not charge a cleaning fee, it is good etiquette at the end of your stay, the property is returned cleaned and tidy. We provide a generous quantity of cleaning items that supports your stay from dishwasher tablets to viricidal sprays/wipes for high touch areas.  Returning the property unclean e.g., dirty bathroom, kitchen, dirty dishes risks forfeiting the House Keeping Deposit.
  • Follow the Wales COVID-19 Rules, be respectful to the local community, and patient to those working in venues, attractions, eateries, and restaurants.
  • Good Guest etiquette comprises of a common sense and courteous approach, whilst the examples are not an exhaustive list and nor should it be. If you use Self-Tanning lotions consider bringing your own bed linen and towels as lotions do stain bedding and towels. Oil Stains to the driveway/parking area are avoided by using the “drip tray”, major appliances are cleaned after the famous family “hog roast”, refuse recycling followed, lights and appliances switched off on days out. If in doubt, ask during the booking process as you may incur additional charges or risk forfeiting the House Keeping Security Deposit.